North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
As a community landlord we have a range of areas that we work across to support our customers. We do not just build homes and manage tenancies, we make sure we provide extra services for everyone in our communities.
We are committed to creating communities where people want to live, and continuously invest in the neighbourhoods in which we work. We are more than just a housing association. We run community groups, events, and work with many partners across the area to improve our local communities.
We run a number of additional support services including personal alarms and independent living services.
As well as our build and improvement programme through NDH, we also have a subsidiary company, Anchorwood Ltd, that builds and sells homes for market sale. Any profits made through Anchorwood Ltd are reinvested back into NDH and the provision of affordable homes for people who need them in the local area.
• North Devon Homes’ Executive Team consists of the Chief Executive, Martyn Gimber, Director of Neighbourhoods, Marc Rostock and Finance Director, Philippa Butler.
• We employ approximately 160 staff.
• We are a Housing Association with approximately 3,250 properties.
• The company was established following the large scale voluntary transfer of homes from North Devon District Council in February 2000.
• We are a Registered Charity, a Registered Provider (RP), and we are regulated by the Regulator of Social Housing and the Charity Commission.
• We pride ourselves on our customer service, and provide training and coaching to all staff in all roles of the business.
• We work together as Team NDH to deliver great services and have some of the highest levels of customer satisfaction for any Registered Provider.
• We have a Customer Care Team with sole responsibility for dealing with customers at the first point of contact. They aim to deal with as many queries and issues as possible, such as paying rent, reporting a repair, or general advice.
• We have 15 sheltered sites (serving over 55s) in Barnstaple and across North Devon, and provide a community alarm facility to a further 1,200 customers.
• Our Independent Living Service also provides a support service to customers (who may or may not be tenants of North Devon Homes) to help maintain their tenancy. The Service will work with customers who are vulnerable through reason of age, mental ill health, cognitive difficulties, or disability.
• We are developing 302 new homes (including open market sale) to further grow our stock by 2028.
North Devon Homes is committed to being an Employer of Choice.
We believe that our workforce should reflect the community that we serve and that all groups should be properly represented at all levels within the company.
We are proud to be a disability confident employer. The disability confident scheme is a recognised scheme set up by the government to challenge attitudes, increase understanding of disability, remove barriers, and ensure that disabled people have the opportunities to fulfill their potential and realise their aspirations.
